FAQ

Q: What should I do if the marker won't release ink?

First, check if the cap is securely closed. Then remove the cap and place the tip downward in clean water for five to ten minutes to soften the dried ink. After removing and wiping the tip surface dry, repeatedly press the tip following the activation steps in the initial usage instructions. This should typically restore ink flow. If soaking does not restore ink flow, the internal tip passage may be clogged. It is recommended to contact customer service or replace it with a new marker.

Q: What should I do if colours appear uneven?

Uneven colour is usually caused by insufficient ink mixing. Remove the cap and shake the marker body thoroughly for more than fifteen times, allowing the internal mixing ball to fully agitate the ink and ensure even distribution of pigment components. After shaking, test the marker again. The colour should return to a normal, even state.

Q: How can I correct mistakes?

Before the ink is completely dry, use a damp cloth or wet paper towel to gently wipe and correct mistakes. Ink is easier to remove while still wet. Dry ink has water-resistant properties. To remove it, use solvents such as alcohol or acetone, or gently sand it off with fine sandpaper. It is recommended to test on scrap paper before formal creation to understand the ink characteristics.

Q: How can I adjust line thickness?

This product features an elastic tip. By adjusting the pen holding angle and pressure during writing, you can achieve different line thicknesses. Lightly touching the paper surface with a vertical tip produces thinner lines, while tilting the body or increasing pressure produces thicker lines. You can also adjust line thickness by controlling the contact area between the tip and paper surface—the larger the contact area, the thicker the line.

Q: Can different colours be mixed together?

Acrylic markers of different colours can be mixed to some extent while wet to achieve naturally transitioning gradient effects. It is recommended to perform colour mixing while the colours are still wet. Once the colours dry, the mixing effect will be significantly reduced. When mixing colours, it is recommended to use adjacent colour schemes and avoid mixing contrasting colours, which may produce muddy intermediate tones.